Return & Refund Policy

Returns

Trade Fencing Supplies aims to provide quality products and excellent customer service.

If you are not satisfied with your purchase, please contact us to discuss the available options.

Change of Mind

Returns for change of mind may be accepted at our discretion provided:

• The item is unused and in its original condition.

• Original packaging is retained where applicable.

• Proof of purchase is provided.

Return shipping costs for change-of-mind purchases are generally the responsibility of the customer.

Damaged or Incorrect Products

If you receive an incorrect, faulty, or damaged item, please contact us as soon as possible with your order details and, where applicable, photographs of the issue.

We will work with you to resolve the matter through a replacement, repair, refund, or another appropriate solution.

Non-Returnable Items

Some items may not be eligible for return, including:

• Custom or made-to-order products

• Products that have been used or installed

• Clearance or sale items where specified

Refunds

Approved refunds will generally be processed using the original payment method.

Refund processing times may vary depending on your financial institution.